Privacy Policy

Last Updated: February 11, 2025

1. INFORMATION WE COLLECT

• Account Information: Name, email, password (hashed via Firebase)
• Business Information: Company name, website URL, social media handles
• Payment Information: Processed securely by Stripe (we do NOT store card details)
• Usage Data: Login times, pages viewed, files downloaded (via Firebase Analytics)
• Project Materials: Logos, brand guidelines, content you provide
• Communication: Emails, messages, support tickets

2. HOW WE USE YOUR INFORMATION

• To deliver contracted services (content creation, website/app development, SEO)
• To process payments via Stripe
• To communicate about your projects
• To improve our services (anonymized analytics)
• To send project updates and invoices
• To comply with legal obligations

3. AI DATA PROCESSING

Your data is processed by third-party AI services:

• OpenAI: For content writing and intelligence tasks. See OpenAI Privacy Policy
• Google (Gemini/Cloud): For analytics, database, and specialized AI tasks. See Google Privacy
• Anthropic (Claude): For advanced reasoning and content generation. See Anthropic Privacy

⚠️ IMPORTANT: We do NOT sell your data to third parties. Data is used solely to deliver your contracted services.

4. DATA SECURITY

• Passwords encrypted with bcrypt (Firebase Auth)
• HTTPS encryption for all data transmission
• Firebase Security Rules to prevent unauthorized access
• Regular security audits
• Stripe PCI-DSS compliance for payment data
• Two-factor authentication available (optional)

5. DATA SHARING

We share your data only with:

• Service Providers: Firebase (hosting), Stripe (payments), AI tools (content generation)
• Legal Requirements: If required by law or to protect our rights

We do NOT share data with:

• Marketing companies
• Data brokers
• Your competitors
• Social media platforms (unless you explicitly authorize)

6. YOUR RIGHTS

• Access: Request a copy of your data anytime
• Deletion: Request account deletion (we'll delete within 30 days)
• Correction: Update your information in the Client Portal
• Export: Download all your project files and data
• Opt-Out: Unsubscribe from marketing emails (service emails required)

To exercise these rights, email: contact@sonderbusiness.com

7. COOKIES & TRACKING

We use cookies for:

• Keeping you logged in (Firebase session)
• Analytics (Google Analytics - anonymized)
• Improving user experience

You can disable cookies in your browser, but some features may not work properly.

8. THIRD-PARTY SERVICES

• Stripe: Payment processing (PCI-compliant). See Stripe Privacy
• Netlify: Website hosting. See Netlify Privacy
• Firebase: Authentication, database, file storage. See Firebase Privacy
• Google Analytics: Usage tracking (anonymized). See Google Privacy

9. DATA RETENTION

• Active Clients: Data retained while account is active
• Former Clients: Project files retained for 1 year after contract ends (for support)
• Deletion Requests: Processed within 30 days
• Legal Requirements: Some data may be retained longer if required by law

10. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we discover we've collected data from a minor, we'll delete it immediately.

11. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in the United States or other countries where our service providers operate. By using our Services, you consent to these transfers.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted at this URL with an updated "Last Updated" date. Continued use of Services constitutes acceptance of the updated policy.

13. CONTACT US

Questions about this Privacy Policy? Contact us:

• Email: contact@sonderbusiness.com

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